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pbaribeault -> RE: Telephone Savings (8/22/2008 11:06:58 PM)
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VIOP is a good deal, but I will never switch. Their 911 service goes through a centralized operator / call centre who then relays the information to your local emergency services. This is because regular phone lines connect you to the local 911 automatically, and the address you are calling from is part of what they can tell from your call, but with VOIP you have to tell the operator where you are calling from (they have the address you provided them, but it could be out-dated if you have moved, so you have to confirm it). If you can't or don't confirm it, if communication is difficult, or especially if, in a panic you confirm an old address... well, there has been one death local to me. (The ambulance was sent in another city while the toddler died without any response.) They make this very clear, and it is your own responsibility to keep your address up to date, not just your billing address, but a separate piece of information that tells them where to send the services. This is exactly like calling 911 from a cell phone... but you don't expect them to be able to send services to your call-location with a cell phone. At my house, I want the safety factor of that. No VOIP for me. Not if they offered it for free. I'm not betting lives on my ability to remember to tell my VOIP company if I move.
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